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BigScoots is an independent, US-based web hosting company that was founded in 2010 and is headquartered in the Chicago area. Unlike many larger hosts that have been swallowed up by holding companies, BigScoots has remained privately owned and focused on a single goal: providing premium managed hosting with an emphasis on performance and human support.
BigScoots has built a strong reputation in the WordPress and blogging communities, where site owners frequently praise their 24/7 live chat response times and the technical depth of their support staff. Their hardware is kept modern, with NVMe SSD storage, up-to-date Intel Xeon CPUs, and LiteSpeed Enterprise web servers on most plans. They also offer Cloudflare Enterprise as an add-on, which provides a noticeable boost to global performance.
Pricing sits toward the higher end of the market. If you are looking for the cheapest hosting possible, BigScoots is not it. If you are looking for a host that you can rely on for a business site or a high-traffic blog without wrestling with tickets, it is a very serious contender. In this review we will look at what BigScoots offers, where it shines, and where it falls short.
Features of BigScoots
Let's walk through BigScoots' main hosting products and what each includes.
BigScoots shared hosting runs on cPanel, LiteSpeed, and CloudLinux, which is a setup well-suited to hosting multiple websites on the same account. Plans include free SSL certificates via Let's Encrypt, free migrations, and daily backups. BigScoots limits the number of accounts per server much more aggressively than most shared hosts, so the "shared" experience tends to feel faster than you might expect.
Managed WordPress Hosting
This is the product BigScoots is best known for. Managed WordPress plans include server-level caching, staging environments, automatic WordPress and plugin updates (with safeguards), and proactive uptime monitoring. Every account comes with a team of engineers who will dig into performance issues, conflicts, and security events at no extra cost.
Managed VPS Hosting
For sites that have outgrown shared hosting, BigScoots VPS plans give you guaranteed resources on a KVM-based virtual server. Fully managed means the BigScoots team handles the OS, the web stack, security patching, and optimization. You can run cPanel or go control-panel-free.
Managed Dedicated Servers
At the top of the range are fully managed dedicated servers with enterprise-grade hardware. These are custom-quoted to match workloads, and they include the same high-touch support as the rest of the lineup.
Pros and Cons of BigScoots
Pros:
1. Outstanding Support
Support is the single most praised aspect of BigScoots. Live chat is staffed by engineers who will actually troubleshoot with you rather than bouncing you between tiers. Response times are usually measured in seconds, not minutes.
2. Strong Performance
NVMe SSDs, LiteSpeed Enterprise, and conservative account density produce consistently fast TTFB and page-load times. Optional Cloudflare Enterprise integration is available for sites that need it.
3. Free Migrations and Daily Backups
BigScoots migrates your sites for free, including complex multi-site setups, and includes free daily off-site backups with easy one-click restore on most plans.
4. Independent and Privately Owned
BigScoots is not part of a conglomerate. Policies and roadmap are set by the company itself, which has translated into long-term consistency that Newfold Digital-owned hosts are not known for.
Cons:
1. Premium Pricing
Entry-level shared plans are noticeably more expensive than bargain hosts. You are paying for the support and the resource allocation, which is fair, but it is not a budget option.
2. No Phone Support
BigScoots handles support via live chat and ticket. Live chat is fast enough that this rarely matters, but if you prefer picking up the phone, it is not available.
Conclusion
BigScoots consistently punches above its weight in the managed hosting space. If performance and proactive support matter more to you than saving a few dollars a month, BigScoots is genuinely one of the best options on the market.
